About the Author
Anne Troy has been a help desk analyst for a supplier of software support to Fortune 500 companies and was the leading authority for Level III problems with Microsoft Word. Using the screen name of Dreamboat, she has amassed nearly 20,000 helpful posts and is often among the top five ranking experts at Experts-Exchange.com and Tek-Tips.com. She has written two Microsoft Word certification tests for Brainbench.com and provides training in many Microsoft Office products. She lives in Quakertown, Pennsylvania.