We have an Immediate requirement for L3 Support Position with our Netwotk Giant Client for Bangalore Location.
Digital-X is an established IT consulting and services company with offices in Sunnyvale, CA; Durham, NC; and Bangalore, India. We provide professional contract services of qualified hardware and software engineers to our clients all over USA as well as undertake complete projects on Offsite or Offshore development basis.
Currently we are looking for full-time position of L3 Support ENGINEER. This requirement is with our client, which is a large networking company. The job profile is as follows:
Job Position: L3 Support Engineer
Location: Bangalore, India
Level III (L3) Support Engineer
Job Description
The Level 3 Support Engineer is a member of the engineering team whose primary responsibility is to act as a liaison between the L1/L2 (business) and L4 (developer support) and would also be responsible for case resolution/routing. Will need to work with dependent application support teams. Will also be responsible for escalating cases appropriately and managing L4 support engineers.
• Candidate will perform role of dedicated Support Engineer.
• Role is dedicated support function providing reactive technical support.
• Provide second line phone/email consultation to independently debug complex product problems.
• Provide support on a world-wide basis as needed.
• Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
• Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.
• Applies known solutions to solve problems.
• Typically interfaces with L1/L2 Support Engineers, Product Managers and internal engineering team.
Skills Required
The following technical skills are required:
• Oracle, PL/SQL
Preferred: Networking experience
If you meet the skills required above and are interested in this job, please send in your detailed resume in Word Format along with:
Present Company:
Experience:
Current CTC(Including Variable):
Expected CTC(Please mention in Number not in percentage):
Notice Details(If negotiable how long):
Valid Passport Yes/No:
Pan Card Yes/No:
Sincerely,
Warm Regards,
Swagata
digital-X, Inc.
Ph: +91-080-25503614
Email: spojha@digital-X.com
URL: http://www.digital-X.com
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