ITILv3 Foundation Workshop on 21st & 22nd Nov 09 at Bangalore

 

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ITILv3 Foundation Workshop

(INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY)

Dates: Sat 21st & Sun 22nd November 09 (2 days) at Bangalore

Special Promotional Offer (Limited Period)  

Information Technology Infrastructure Library (ITILv3) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency).  This best practice guideline defines the processes for an effective IT Service Management.

 

IT Service Management provides effective and efficient process driven management of the quality of IT services

 

The Best practice was published first as the BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. Along with the best practices some management control component was added to make it a ITIL driven standard for the Organisations to perform effectively.

 

Who should attend?

• All Project Leads and Project Managers who are part of the Outsourced IT environment

• Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment.

• All team members of the IT Service provisioning organisation who manages the back end activities within IT,

• IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance.

• Members who are aiming to be ITIL certified (for the foundation certification).

 

Workshop Objective

The objective is to help the participants understand the ITIL Best practices and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN.

The participant will be able to understand the,

   • Strategic IT Service Management concepts

   • Operations IT Operational Management practices

   • Best ways of defining and deploying the ITSM practices in any organisation

   • Link between the best practices and the current methodology practiced in the work environment.

 

Principal Faculty: Swarnalatha Ramesh

A total of 16 years of experience ranging from Development, Implementation, Project Management, Quality Management and handling critical run-away projects in the Banking Domain. She has worked as Project Manager, Project Leader, Systems Analyst with various companies like CITIL, iGATE, Vysya Bank involved in Infrastructure and Service Management. She has conducted training on ITIL / ITSM for team members and corporate.

 

Certifications

ITIL Service Manager's Certified, December 2006

ITIL Foundation Certified, April 2006.

Certified Project Management Professional (PMP), December 1999

 

Educational Background:

M.C.A, B.Sc, from Madras University, University Rank Holder

 

Training delivered

The trainer has delivered corporate workshops for Tesco, Syentis, Sasken, iGate, ING Vysya, Oracle Financial Services (formerly iFlex) ( 2 batches ), ThirdWave Consulting, Mumbai / Chennai, Tenth Planet (1 batch ) etc. Companies who have nominated for our Public Workshops include Philips, OnMobile, Akzonobel, Sonata, Dell, Genpact, Integral, Raffles, Ingersoll, DTDC, SAP, Celstream, V2Soft, SAP Verisign, Wipro,  HP, IBM, Fidelity, ANZ, Bangalore International Airport Ltd. (BIAL) to name a few.

 

For any clarifications, Please contact

 Mr. Chinmaya Patil

 M: +91 98860-77575

 T: +91 80 41533451

 E: chinmaya@knowledgeworksindia.com

 W: www.knowledgeworksindia.com 

Course Content:

1. Service Strategy (SS) ((Business Perspective book of V2)
2. Service Design (SD) (Combination of Application Mgmt and Service Delivery)
3. Service Transition (ST) (Handling the transition phase – Change and Release Mgmt)
4. Service Operation (SO) (Mix of ICT Infrastructure Mgmt, Application Management & Service Support as per ITIL V2)
5. Continual Service Improvement (CSI) (SQP, SIP, PDCA etc)
6. ITIL® Qualification scheme – a discussion

7. Mock exams

Detailed Outline
 

Venue:

KnowledgeWorks IT Consulting Pvt. Ltd.,

197, E-5, 2nd Floor, 8th 'B' Main,

27th Cross, Jayanagar 3rd Block,

Bangalore - 560011

Route Map: Click Here

 

Dates:  Sat 21st & Sun 22nd November 09

 

Duration: 2 days [09:00 am to 06:00 pm]

 

About ITILv3 Foundation Certification:

Participants after completion of the 2 days workshop can take the ITILv3 Foundation Certification by registering with the Pro-metric Testing Center by paying approx (US $ 165.00) towards the certification process. This fees is over and above the workshop charges and has to be directly paid to the Testing centers.

 

Special Promotional Offer (Limited Period)


 Course Fees : 

For first 1-5 confirmed registrations only

Rs.10,500=00 plus 10.3% Service Tax with full payment.

 

Rs.11,500=00 plus 10.3% Service Tax

Subject to availability of seats.

 Terms & Conditions
 

As a privilege customer of KnowledgeWorks, we will assist in availing a special price towards the certification cost. Call for more details.

 

 REGISTRATION:

Please confirm your seats by emailing to chinmaya@knowledgeworksindia.com. We would confirm the registrations by mail. Download the Registration Form and send us back duly filled with payment.

Testimonials:

1. Examples & scenarios were explained with real life examples. Vijaya Kumar R, SG Software
2.After this training, I will be able to put the right process & design to meet the business requirements in our company.Sanjay Kumar Tiwari, KDCC
3. Knowledge & command on the subject of the trainer was the key aspect of the program. Vikram Nagarajan, HP
4. Module test after each & every session was very helpful. T Govind Krishna Kumar, HP
5. Faculty's delivery was excellent & her knowledge of subject was good. Anup Kumar Gupta, Ascendus
6. Explanation about all Process, Responsibilities, and structure were very useful. Sadashivayya S V, WEP
7. The training was very interactive and that was the good part of the training. Instructor is very knowledgeable in the subject. Dinesh Nataraj, Akzo Nobel
8. The trainer made things simple by relating to real life experiences. Tips and tricks helped me in clearing the exam.Arindam Chaudhuri, IBM

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